{"id":2225,"date":"2017-04-03T13:29:00","date_gmt":"2017-04-03T13:29:00","guid":{"rendered":"https:\/\/jay-miah.co.uk\/?p=2225"},"modified":"2024-11-18T15:12:24","modified_gmt":"2024-11-18T15:12:24","slug":"you-must-disable-sophos-tamper-protection-before-you-continue-contact-your-administrator-or-see-sophos-kba119175","status":"publish","type":"post","link":"https:\/\/jay-miah.co.uk\/index.php\/you-must-disable-sophos-tamper-protection-before-you-continue-contact-your-administrator-or-see-sophos-kba119175\/","title":{"rendered":"\u201cYou must disable Sophos Tamper Protection before you continue. Contact your administrator or see Sophos KBA119175\u201d."},"content":{"rendered":"<p>You may have come across an issue where you have deleted a Server or workstation from Sophos Central not realising that by default these devices are protected for\u00a0\u201cTamper Protection\u201d.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"413\" class=\"wp-image-2226\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/1-34.jpeg\" alt=\"1\" \/><\/p>\n<p>So now on the local machine you are attempting to uninstall\u00a0\u201cSophos\u201d\u00a0but you can\u2019t and keep getting an error\u00a0\u201cYou must disable \u201cSophos Tamper Protection before you continue. Contact your administrator or see Sophos KBA119175\u201d.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1050\" height=\"656\" class=\"wp-image-2227\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/3-27.jpeg\" alt=\"3\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"151\" class=\"wp-image-2228\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/5-20.jpeg\" alt=\"5\" \/><\/p>\n<p>Contacting Sophos doesn\u2019t help as they claim there is no way around this. From the looks of it you can\u2019t remove the application and potentially you may have to re-build it if you really need to remove the software.<\/p>\n<p>In the below steps I will show you how you can reset the password for\u00a0\u201cTamper Protection\u201d\u00a0and disable it. You can then uninstall\u00a0the software.<\/p>\n<p><strong>1.<\/strong>\u00a0On the local machine launch\u00a0\u201cServices\u201d\u00a0and\u00a0\u201cStop\u201d\u00a0the\u00a0\u201cSophos Ant-Virus\u201d\u00a0service<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"443\" height=\"316\" class=\"wp-image-2229\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/6-16.jpeg\" alt=\"6\" \/><\/p>\n<p><strong>2.<\/strong>\u00a0Open a explorer window and navigate to\u00a0\u201cC:\\ProgramData\\Sophos\\Sophos Anti-Virus\\Config\u201d\u00a0right click the filename\u00a0\u201cmachine.xml\u201d\u00a0and click\u00a0\u201cEdit\u201d\u00a0alternatively open with\u00a0\u201cNotepad\u201d\u00a0\u2013\u00a0<strong>make sure you make a copy of the file before editing it as a backup should you need to restore it.\u00a0<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" class=\"wp-image-2230\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/8-15.jpeg\" alt=\"8\" \/><\/p>\n<p><strong>3.<\/strong>\u00a0Click\u00a0\u201cEdit-Find\u2026\u201d\u00a0find the line within the file called\u00a0\u201c&lt;TamperProtectionManagement&gt;&lt;settings&gt;\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"831\" height=\"493\" class=\"wp-image-2231\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/10-17.jpeg\" alt=\"10\" \/><\/p>\n<p><strong>4.<\/strong>\u00a0On the line below \u2013 highlight the hashed password and remove it out.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"834\" height=\"272\" class=\"wp-image-2232\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/11-18.jpeg\" alt=\"11\" \/><\/p>\n<p><strong>5.<\/strong>\u00a0Paste in the following Hash.\u00a0\u201cE8F97FBA9104D1EA5047948E6DFB67FACD9F5B73\u201d\u00a0This will set the password to\u00a0\u201cpassword\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"312\" class=\"wp-image-2233\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/12-15.jpeg\" alt=\"12\" \/><\/p>\n<p><strong>6.<\/strong>\u00a0Save the changes<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"355\" height=\"253\" class=\"wp-image-2234\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/13-19.jpeg\" alt=\"13\" \/><\/p>\n<p><strong>7.<\/strong>\u00a0Start\u00a0the\u00a0\u201cSophos Anti-Virus\u201d\u00a0service<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"595\" height=\"350\" class=\"wp-image-2235\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/14-19.jpeg\" alt=\"14\" \/><\/p>\n<p><strong>8.<\/strong>\u00a0Launch the Sophos Console and click\u00a0\u201cAuthenticate User\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"858\" height=\"585\" class=\"wp-image-2236\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/15-18.jpeg\" alt=\"15\" \/><\/p>\n<p><strong>9.<\/strong>\u00a0Insert the password\u00a0\u201cpassword\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"515\" height=\"164\" class=\"wp-image-2237\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/16-20.jpeg\" alt=\"16\" \/><\/p>\n<p><strong>10.<\/strong>\u00a0Click\u00a0\u201cConfigure tamper protection\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"581\" class=\"wp-image-2238\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/17-14.jpeg\" alt=\"17\" \/><\/p>\n<p><strong>11.<\/strong>\u00a0uncheck the box\u00a0\u201cEnable Tamper protection\u201d\u00a0and click\u00a0\u201cOK\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"362\" class=\"wp-image-2239\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/18-13.jpeg\" alt=\"18\" \/><\/p>\n<p><strong>12.<\/strong>\u00a0Now run the the uninstallation process again and the software should uninstall.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"408\" height=\"161\" class=\"wp-image-2240\" src=\"https:\/\/jay-miah.co.uk\/wp-content\/uploads\/2024\/11\/19-9.jpeg\" alt=\"19\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You may have come across an issue where you have deleted a Server or workstation from Sophos Central not realising that by default these devices<\/p>\n","protected":false},"author":1,"featured_media":2241,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[151],"tags":[139,138,140,141],"class_list":["post-2225","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-server-endpoint","tag-anti-virus","tag-shops-central","tag-sophos","tag-tamper-protection"],"_links":{"self":[{"href":"https:\/\/jay-miah.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/2225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jay-miah.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jay-miah.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jay-miah.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jay-miah.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=2225"}],"version-history":[{"count":1,"href":"https:\/\/jay-miah.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/2225\/revisions"}],"predecessor-version":[{"id":2242,"href":"https:\/\/jay-miah.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/2225\/revisions\/2242"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jay-miah.co.uk\/index.php\/wp-json\/wp\/v2\/media\/2241"}],"wp:attachment":[{"href":"https:\/\/jay-miah.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=2225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jay-miah.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=2225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jay-miah.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=2225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}